service terms

Our Terms of Service can be summed up in three sentences:

1.)  Don't use our service to do illegal things.
2.)  Other people have the right to use the Internet (and provide Internet service) in peace - let them do so.
3.)  The Internet is a powerful tool, and we will give you full access to it . . . USE IT WISELY.

We feel that these Terms are fair and reasonable, unfortunately, we still have to include a long-winded, legal version . . .

To view our long-winded version, please click here TERMS.

payment policies

Our Wireless Internet Service customers are billed monthly for service one month in advance. Payment shall be due to CKS Wireless within 10 days from the date of the invoice. Accounts remaining unpaid after 4:30pm on the 11th day shall be deemed delinquent, and will be "hotlined" (service temporarily disconnected) until the account is paid in full. For any account that has been hotlined, there shall be a Three Dollar ($3.00) reconnection charge to reactivate services, after the previous amount due has been paid. A Fifty Dollar ($50.00) fee will be added to a customer account in the event of any bank returned checks. In the event that more than 2 checks are returned, future payments will only be accepted via cash, credit/debit cards or certified funds for payment on the account.

equipment and scope of work

All equipment, Customer subscriber modules (radios), antennas, power supplies, and standard mounting equipment, will at all times remain the property of CKS Wireless. Subscribers may not sell, transfer, lease, encumber or assign all or part of the equipment to any third party. Subscribers shall pay for the full retail cost of, or the repair or replacement of any lost, stolen, unreturned, damaged, sold, transferred, leased encumbered or assigned equipment or part thereof, together with any costs incurred by CKS Wireless in obtaining or attempting to obtain possession of any such equipment.

standard maintenance

CKS Wireless′ connection point ends at the Customer subscriber module. Any trouble beyond our network or equipment is the full responsibility of the Subscriber and their subsequent Network Administrator or vendor. Standard maintenance is limited solely to CKS Wireless′ network and backbone connectivity. If your connection to the Internet ceases to function properly, but the CKS Wireless network is still functioning properly, a technician will be sent to troubleshoot during normal business hours (8AM–5PM, Monday–Friday). If the problem is due to subscriber negligence, or any items not covered by Standard Maintenance (see below), standard hourly rates apply.

items not covered

Maintenance, repair or replacement of parts damaged or lost through catastrophe, accident, lightning, neglect, misuse, transportation, theft, fault or negligence of Customer or causes external to the wireless system, such as, but not limited to failure of, or faulty, electrical power, operator error, or malfunction of Customer′s computer and/or peripheral equipment not installed by CKS Wireless or from any cause related to or other than the intended and ordinary use.

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I admit that we went

with one of the "other guys" at first. . . . but within 6 months we no longer had reliable service - ANY service for that matter. We switched to CKS and for the past 3 years, we've had the best internet service EVER. Thanks CKS Wireless!

-Bill A.